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FOR IMMEDIATE ASSISTANCE

Contact our call center

HOW LONG BEFORE I GET MY OFFICIAL TICKETS?

It may take up to 24 hrs to process your reservation. You will receive a link to download your OFFICIAL tickets in PDF format so that you can print them. You MUST present your official tickets and your passport before entering the monument at the Machu Picchu entrance check point. Your passport and your official tickets MUST match. Please make sure you give us your correct information.

CAN I CANCEL MY TICKETS?

You can cancel your tickets before your OFFICIAL tickets are issued. Typically within the first 30 minutes. Once your OFFICIAL tickets are issued, you can not cancel. You MUST call our call center to cancel.

CAN I CHANGE THE DATE OF MY VISIT?

You may change the date of your visit provided there is availability for the new date you chose. We will pass on to you the penalty for the change as follows: